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Shipping & Returns

Shipping Policy
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We ship within Canada only.

Orders up to $149 - Shipping will be calculated at the checkout

Over $149 = Eligible for FREE SHIPPING

Depending which Province you order from, kindly allow up 2-7 business days for your package to arrive.

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Return Policy

If you are not satisfied with your in-store or online purchase, we will happily accept returns or exchanges within 30 days of purchase as long as the following criteria are met:

  • All NON-FOOD ITEMS must be brand new, tags attached, unwashed, damage-free, and hair-free.

  • For any unopened products, returned in their original packaging with a receipt within 30 days of purchase, refunds will be issued using the original method of payment.

  • Products returned opened or without a receipt will not be accepted. 

  • If you made your purchase online and do not live close to our store, kindly contact us by e-mail: hello@mercadopet.ca or call our store at (437) 747-7456 to arrange your return. 

  • Customer is responsible for shipping the item(s) back and will incur the shipping costs.

  • Clearance items are Final Sale.

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RETURNS IN-STORE

Both in-store and online purchases can be returned in-store for a refund or exchange. To process your return or exchange in store, please bring along the following:

  • Debit/credit card used to make the purchase

  • In-store receipt or shipping confirmation email

  • Shipping charges are non-refundable. Any merchandise that is in used condition and/or returned without the original packaging may be refused.

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Before you send an item back to us please contact us by email, live chat or phone to receive an authorization form. Have in hand your order number too.

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