Grooming Services Useful Info

CURRENT VACCINATIONS AND VETERINARIAN INFORMATION

Owners must verify that their dog(s) are up to date on all mandatory vaccinations, including rabies and distemper. Proof of vaccination must be provided, and we reserve the right to contact the pet’s veterinary clinic directly to confirm vaccination status. Failure to provide valid proof or to comply with these requirements may result in the inability to provide grooming services.

AGGRESSIVE, DANGEROUS OR ANXIOUS DOGS
Pet Owners must inform Mercado Pet team members if their dog(s) bites, has bitten, or is aggressive to people, other dogs or specific grooming procedures. Muzzles may be used if necessary. Muzzling will not harm your dog and protects both the dog and the groomer. Mercado Pet reserves the right to refuse/stop service for such dogs at any time before or during the grooming process, and charge an aggressive dog fee of $15+ , in addition to the regular grooming charge.

We also may encounter some challenges due to their anxiety and difficulty with the grooming process. As a result, there will be an additional fee of $15+ to cover the extra time and care required to ensure their safety and comfort. We understand this might be unexpected, and we appreciate your understanding. We’re here to ensure the best experience for both you and your furry friend!

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DOGS WITH ANXIETY CHALLENGES

Pet Owners must inform Mercado Pet team members if their dog(s) bites, has bitten, or is aggressive to people, other dogs or specific grooming procedures. Muzzles may be used if necessary. Muzzling will not harm your dog and protects both the dog and the groomer. Mercado Pet reserves the right to refuse/stop service for such dogs at any time before or during the grooming process, and charge an aggressive dog fee of $15, in addition to the regular grooming charge.

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HEALTH OR MEDICAL PROBLEMS & SENIOR DOGS
Grooming procedures can sometimes be stressful, especially for a senior dog or a dog with health problems. These procedures can expose hidden or aggravate known medical problems, during or after the groom. Because senior dogs with health problems have a greater chance of injury these dogs will be groomed for cleanliness and comfort, and the style that will not add to their stress. In the interest of your dog, this agreement will give Mercado Pet permission to obtain immediate veterinary treatment for your dog should it be deemed necessary by the groomer. We will do our best to contact you first, then take your dog to your authorized veterinarian or to the nearest available veterinarian. It is agreed that all expenses for veterinary care will be covered by the dog's owner upon signing this agreement.

MATTING
Dogs with matted coats need extra attention during their grooming session. Mats left in a dog's coat will only grow tighter and can strangle the dog's skin or eventually tear it open. Our team does not wish to cause serious or undue stress to your dog, and will not continually de-mat your dog. We believe in comfort over vanity. Mats can be very difficult and uncomfortable to remove and may require the dog to be shaved. When necessary, removing a heavily matted coat includes risks of nicks, cuts or abrasions due to warts, moles or skin folds trapped in the mats. Heavy matting can also trap moisture and urine near the dog's skin allowing mold, fungus or bacteria to grow, causing skin irritations that existed prior to the grooming process. Torn skin from mats can also harbor maggots. After-effects of mat removal procedures can include itchiness, skin redness, self-inflicted irritations or abrasions and failure of the hair to regrow. Shaved dogs are also prone to sunburn and should either have sunscreen applied daily or should be kept out of the sun until their hair grows sufficiently to protect the skin. In some cases, dogs can also exhibit brief behavioral changes. There is an extra charge for dematting. Prevention is the best defense against matting; therefore, be sure to schedule regular grooming appointments. We will do our best to remove mats but not at the expense of your dog experiencing pain or discomfort. Therefore a severely matted dog may not have a grooming outcome you would expect. Groomers may reserve the right not to continue the service. An extra fee of $25+ will be added to the service.

ACCIDENTS
There is always the possibility an accident could occur. Grooming equipment is sharp. Even though we use extreme caution and care in all situations, possible problems could occur, including cuts, nicks, and scratches. In most cases, this can happen when a dog is wiggling or moving around. Every effort will be made to ensure your dog is groomed as safely as possible, but an excited dog can be dangerous to continue to work on. We reserve the right to end the grooming session, even if the groom is not completed. Every effort will be made to ensure your dog is groomed as safely as possible. It can be dangerous to work on an excited dog.

PARASITES
If you suspect your dog has fleas or ticks, prompt and thorough action on your dog is needed. A flea infestation can lead to tapeworm and other health problems. If fleas or ticks are found during the grooming process, you will be charged an additional fee to properly treat your dog. Mercado Pet will not use pesticide dips or sprays on your dog. Ticks found will be removed for an additional charge. If ticks are found, we strongly suggest that you have your dog test for Lyme disease. Parasites are a health hazard to your dog, as well as to humans.

HOLD HARMLESS AGREEMENT
By signing this agreement you agree to hold Mercado Pet, its owners, affiliates, operators, employees, and directors harmless from any damage, liabilities, financial, and otherwise, loss or claim including but not limited to veterinarian bills arising from any condition of the listed dog(s), either known or unknown, to Mercado Pet or any other property of the Customer, which arise in any way from services and/or products provided by or as a consequence of customers association with Mercado Pet. It is also further understood and agreed that the terms of this agreement can change at any time, without notice, and will override any and all prior signed contracts or releases. It is further understood that this clause appeals to any and all dogs groomed at Mercado Pet.

 

LATE PICK-UP
Unfortunately, due to our limited space, we cannot have dogs staying longer than their grooming estimated time. If your dog is not picked up by estimated 15 min pick-up allowance time, an additional $5.00 charge will apply for every 15 minutes. Full payment of all charges are due at the time of pickup.

ABANDONMENT
The Criminal Code of Canada protects animals against abandonment. Any animal that is abandoned at Mercado Pet will be reported and turned over to the closest Toronto Animal Services location. Such abandonment will constitute relinquishment of all rights and claims by the owner.

NO SHOWS & CANCELLATIONS
No Shows and last minute cancellations are subject to a $15 FEE PER DOG, which will be added to your next appointment. We understand there may be emergency situations and we will work with you, but not on a continued basis. Please be respectful of our time as we are a by-appointment business, and another client could have taken your appointment if we had known. NOTE: Clients who are 15 minutes late risk losing their appointment without notice.